Trying to stake out intellectual and emotional territory for an organization’s brand is a challenging proposition — so many viewpoints, stakeholders, and ideas to juggle and consider. You have the business and marketing goals of the organization, the reality on the ground, and the thoughts and emotions of the brand’s audiences. Marty Neumeier said in “The Brand Gap” that a brand is “what they say it is,” — that what the world thinks about your brand is incredibly powerful and often definitive.

I think he’s right on, but there’s more to the story. Read on…