The world is changing. We are rapidly evolving away from a marketplace ruled by mass culture, to one filled with a riotous patchwork of specific niches. Not long ago, one-size-fits-all communications, branding, and products stood at the top of the heap. Whether it was the Big Three TV networks, Top 40 Radio, or products designed for the Average Jane, traditional marketing and branding sought the widest spread and the largest customer base. But in 2014, these bastions of lowest common denominator thinking are slowly crumbling, thanks to the increasing fragmentation of media, culture, and interests. And these fragments — whether you call them tribes, micro-communities, or niches — have powerful potential for organizations, brands, and marketers.
Heritage or Garbage? 10 Thoughts on Reclaiming Old Brands
Occasionally we’re asked to partner with organizations who are looking to revive an old brand, resuscitate a product, or reclaim dormant intellectual property. Sometimes it’s for a brand new venture, or it’s a company rummaging through its archives for untapped assets. These behaviors can make a lot of sense, because typically, someone else has already put money, time, and effort into making that brand a recognizable one. The math seems deceptively easy: on paper it looks simpler to breathe life into an older brand than starting with a blank canvas. Some firms have even built their business models around reviving these castoffs. But it’s not always that easy.
Fire Your Celebrity “Creative Director”
The glowing age of celebrity endorsements is fading. Sure, large corporations still hand out millions to basketball players and pop stars to attach themselves to some level of current “cool,” but no savvy audience truly believes this is anything less than a financial transaction — a paid endorsement, dollars for smiles. Insert cash, and a celebrity will say whatever you like. But is this good or bad for your brand?
Style Is Not A Solution
It should be obvious, but style is not a strategy. Instead, style is just one tool in the marketer’s arsenal, brandished to help deliver a specific result, whether it is emotional, visual, or otherwise.
Or maybe style is more like a spice or seasoning. It tastes good, adds unique and distinctive flavor, but can’t stand alone as a meal. We need the red meats of strategy and goal-oriented design to deliver the goods, without being tricked into the idea that style can solve a problem on its own. In our lightning-fast culture, the speed of trends is increasing, and marketers, designers, and artists are often at risk of getting “over trended.”
Ephemeral trends and visual styles are at the highest levels — they’re the waves crashing and moving quickly over the top of the water, while the still waters of good design and communication ripple underneath. Great design and branding is knowing when to ride the crests, and when it’s best to dive deep.
The Branding Sweet Spot
Trying to stake out intellectual and emotional territory for an organization’s brand is a challenging proposition — so many viewpoints, stakeholders, and ideas to juggle and consider. You have the business and marketing goals of the organization, the reality on the ground, and the thoughts and emotions of the brand’s audiences. Marty Neumeier said in “The Brand Gap” that a brand is “what they say it is,” — that what the world thinks about your brand is incredibly powerful and often definitive.
I think he’s right on, but there’s more to the story. Read on…
Musings: Resist the Quo
Our short musings on design, branding, business and the human condition.
It seems like a shared characteristic of most great people is the unwillingness (some might say inability) to accept the status quo — whether it’s social, theoretical, or creatively. Sometimes you have to live with the “way things are done,” whether it’s a project, an organizational issue, or a societal norm. But healthy, constructive, strategic questioning of the status quo is almost always the best course of action — one that leads to innovation, deeper creativity, and a better world.
Netflix = A Widescreen Brand Disaster?
Like a plot twist gone astray, the streaming film company, Netflix, has once again befuddled customers by reversing course with a recent brand announcement. Weeks ago, Netflix announced its intention to divide its streaming and physical mail business units into two separate entities, while simultaneously apologizing for recent price hikes. This effort was intended to kick off the renamed DVD mail service, christening it Qwikster. Apparently, public outcry and common sense won the day, as Netflix backtracked and rejiggered its plans.
This on-again, off-again game of brand Twister has damaged the Netflix name and its brand cache. While we can only guess at the business reasons that motivated these decisions, it’s plain to see how Netflix shot itself in the foot from a brand perspective.