Occasionally we’re asked to partner with organizations who are looking to revive an old brand, resuscitate a product, or reclaim dormant intellectual property. Sometimes it’s for a brand new venture, or it’s a company rummaging through its archives for untapped assets. These behaviors can make a lot of sense, because typically, someone else has already put money, time, and effort into making that brand a recognizable one. The math seems deceptively easy: on paper it looks simpler to breathe life into an older brand than starting with a blank canvas. Some firms have even built their business models around reviving these castoffs. But it’s not always that easy.
Netflix = A Widescreen Brand Disaster?
Like a plot twist gone astray, the streaming film company, Netflix, has once again befuddled customers by reversing course with a recent brand announcement. Weeks ago, Netflix announced its intention to divide its streaming and physical mail business units into two separate entities, while simultaneously apologizing for recent price hikes. This effort was intended to kick off the renamed DVD mail service, christening it Qwikster. Apparently, public outcry and common sense won the day, as Netflix backtracked and rejiggered its plans.
This on-again, off-again game of brand Twister has damaged the Netflix name and its brand cache. While we can only guess at the business reasons that motivated these decisions, it’s plain to see how Netflix shot itself in the foot from a brand perspective.